چکیده:
سازمانها برای ادامه بقای خود به منابع مختلفی نیاز دارند و برای استفاده بهینه از این منابع باید به قابلیتهایی مجهز شوند و آنها را تقویت کنند. قابلیت از نظر مدیران، توان سازمان برای ایجاد ظرفیتها و تحمل محدودیتها و نارساییها برای رسیدن به اهداف معین است. هدف این پژوهش، احصاء سازوکارهایی است که منجر به ارتقای قابلیتهای سازمانی در بخش دولتی ایران میشود و اولویتبندی این سازوکارها براساس میزان اهمیت آنهاست. پژوهش به صورت ترکیبی انجام شده که در مرحله کیفی از ابزار مصاحبه و در مرحله کمی از ابزار پرسشنامه استفاده شده است.با ارائه نوعی طبقهبندی از سازوکارهای ارتقای قابلیتهای سازمانی، این سازوکارها از نظر درجه اهمیت نیز رتبهبندی شدند. این سازوکارها به ترتیب اولویت عبارتند از: سازوکارهای روانشناختی، فرایندی، سیاسی و مالی در رتبه اول. سازوکارهای انسانی، فرهنگی اجتماعی و فناورانه در رتبه دوم و سازوکار ساختاری در رتبه سوم.
Business cynicism is one of the important phenomenon’s of business difficulties in present century. Many factors are effective in appearance of cynicism in businesses. In field of business cynicism and its effective factor, lots of studies have been accomplished but there is no comprehensive research that included all of these factors and finding the relationship between them. The aim of this research is recognition of effective factors on business cynicism and designing a model related to their relationship. The research is a mixed exploratory research including two stages: qualitative and quantitative-qualitative. In qualitative stage, first of all, effective factors on business cynicism (9 factors) were recognized by studying the literature of business cynicism and also using meta-combination method. The factors were classified in three categories of personal and individual factors (factors related to personality and individual and mental factors), organizational factors (bad organizational atmosphere, cynicism to organizational changes, injustice perception, poor performance and negative perception of managerial acts) and occupational factors. At the next step, the relationship between these factors was determined by interpretive-structural modeling and was analyzed integratedly. In the modeling stage, a questionnaire was used to get the idea of 15 experts of organizational behavior. Those were selected by snowball method. Results led to classification of effective factors on business cynicism and design a model out of the factors. The model shows the factors and the relationship and communication between them. At the end, interpretation of the model, analysis of model's levels and relationship between dimensions were done and solutions were suggested to prevent appearing of this phenomenon in organizations.