خلاصة:
The present research was conducted with the aim of determining the effectiveness of interpersonal communication skills training on the level of anxiety in bank employees. The research design was quasi-experimental with a pre-test–post-test design and a control group. The research population included all employees of Bank Gharb in Tehran working in the year 1395. The sample size was 30 people (15 people in each group) who were selected using the convenience sampling method and were tested before and after the research using DASS-21 questionnaires. Ten sessions of communication skills training were conducted on the experimental group. For data analysis, the multivariate analysis of covariance method was used. The results showed that communication skills training reduces anxiety in bank employees (p < 0.01). Therefore, it can be concluded that communication skills training can be effective in reducing anxiety.
ملخص الجهاز:
Effectiveness of Interpersonal Communication Skills Training on Anxiety in Bank Employees Alireza Babaloui 1*, Mojtaba Ansari Shahidi 2 1.
Assistant Professor of Psychology Department, Najafabad Branch, Islamic Azad University, Najafabad, Iran Journal of New Advances in Behavioral Sciences, Volume 2, Issue 10, August 2017, Pages 107-117 Abstract The present research was conducted with the aim of determining the effectiveness of interpersonal communication skills training on the level of anxiety in bank employees.
The results showed that communication skills training reduces anxiety in bank employees (p < 0.
). In this regard, Alinud 8 and Ruskin 9 (1993; as cited in Sticker, 10 Widiger 11 and Weiner 12, 2003) reached the conclusion in a study that training communication skills has been effective in reducing social anxiety, 13 increasing problem-solving skills, increasing self-confidence, and improving social interactions.
Interpersonal communication skills training reduces anxiety in bank employees.
Table 4 shows the results of the one-way analysis of covariance in testing the effect of the independent variable implementation on the anxiety of bank employees.
Discussion and Conclusion The aim of the present research was to determine the effectiveness of interpersonal communication skills training on the level of anxiety in bank employees.
54 (9), 945-951 Effect of interpersonal communication skills training on anxiety of bank employees Alireza Sobuli 1 *, Mojtaba Ansari Shahidi 2 1.
Abstract Purpose: The purpose of this study was to determine the effectiveness of interpersonal communication skills training on the anxiety level of bank employees.
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