خلاصة:
The purpose of this research is to examine the direct and indirect relationships between the dimensions of Total Quality Management (TQM) and perceived procedural justice with organizational commitment. To achieve the research objectives, 294 individuals from a number of service-providing organizations in Isfahan were randomly selected to respond to the research questionnaires. The tools used in the research were the Total Quality Management (TQM) questionnaire by Brozowitz (1999) with 24 questions, the procedural justice questionnaire by Niehoff and Moorman (1993) with 15 questions, and two questionnaires for affective commitment and continuance commitment from Meyer and Allen (1999) and Hom and Griffeth (1991) with 3 and 5 questions respectively. The aforementioned questionnaires were translated and prepared for this research for the first time. Evidence of validity and reliability of the tools used was examined and confirmed. The resulting data were studied using Pearson correlation coefficient and path analysis. The findings indicate that there is a positive and significant relationship (P < 0.01) between the dimensions of Total Quality Management and procedural justice with affective commitment. Among the dimensions of Total Quality Management, management perspective, leadership, and use of information, along with perceived procedural justice, have a positive and significant relationship with continuance commitment. The result of the path analysis also shows that affective commitment (and neither perceived procedural justice nor the dimensions of Total Quality Management) has a one-way and direct relationship with continuance commitment (continuity of service). Additionally, there is a one-way and direct relationship between procedural justice and affective commitment, and between the dimensions of Total Quality Management and perceived procedural justice. The implications of the effects of Total Quality Management on affective and continuance commitment (continuity of service) are analyzed at the end.
ملخص الجهاز:
Assistant Professor, Faculty of Psychology and Educational Sciences, University of Isfahan, Isfahan, Iran Received: 2006/03/14 Accepted: 2008/09/20 Abstract {IBThe aim of this research is to investigate the direct and indirect relationships between the dimensions of Total Quality Management (MQT) and perceived procedural justice with organizational commitment.
The tools used in the research were the Total Quality Management (MQT) questionnaire by Brooks and Zitz (1999) with 24 questions, the procedural justice questionnaire by Niehoff and Moorman (1993) with 15 questions, and two questionnaires for affective commitment and continuance commitment from Meyer and Allen (1999) and Hom and Griffeth (1991) with 3 and 5 questions respectively.
The result of the path analysis also shows that affective commitment (and neither perceived procedural justice nor the dimensions of Total Quality Management) has a one-way and IB}(*)Corresponding author: Email: M:liamE@lograplarv@khusif.
In any case, the aforementioned research, due to its breadth and diversity, has been related to Total Quality Management itself, and less attention has been paid to its direct and indirect relationship with organizational constructs in employees, such as organizational commitment, or perceptual constructs, such as perceived procedural justice.
Therefore, the main focus of the present article is on the direct and indirect relationships between the dimensions of Total Quality Management (MQT) and perceived procedural justice with employee commitment.
The question and hypotheses of the present research are also as follows: Question: Is there a relationship between the dimensions of Total Quality Management and perceived procedural justice with affective commitment and&%06128EOMG061G% continuance relationship exists?
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