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  Impact of Customer Service Practices on Customer Satisfaction and Retention

  Writer : Kwamega، M ؛ Brako Ntiamoah، E ؛ Oforiwaa Egyiri، P ؛ Fiaklou، D ؛

  Journal:International Journal of Management and Business Research»Winter 2015, Volume 5 - Number 1 (‎10 page(s) - From 43 to 52 )

  Keywords:customer satisfactionCustomer service practicesCustomer retention and medical storesService

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