چکیده:
ارزیابی عملکرد مدیریت شهری به خاطر تأثیری که بر استاندارد زندگی مردم دارد، اهمیت بسیاری دارد. مدیریت عملکرد ابزار مناسبی برای ارتقای عملکرد کارکنان و سازمان محسوب می شود. هدف این پژوهش، ارزیابی عملکرد مدیریت شهری کلان شهر اردبیل به ویژه شهرداری به عنوان متولیان اصلی مدیریت شهری در چهار بعد از ابعاد توسعۀ پایدار شهری در ارایۀ خدمات شهری می باشد. این پژوهش از نظر هدف، کاربردی و از نظر روش توصیفی - تحلیلی است که برای تهیۀ اطلاعات پژوهش، مطالعات کتابخانه ای و میدانی و ابزار پرسشنامه استفاده شده است. جامعۀ آماری پژوهش را ساکنان محلات شهر اردبیل تشکیل می دهند، به علت جمعیت زیاد ساکنان این محلات به منظور تعیین حجم نمونه از از فرمول کوکران برای جامعۀ نامحدود استفاده شد و حجم نمونه 383 نفر برآورد گردید. در راستای تجزیه و تحلیل داده ها از مدل SmartPLS استفاده شد. نتایج معادلات ساختاری نشان داد که عملکرد مدیریت شهری در ابعاد اجتماعی- فرهنگی، اقتصادی- مدیریتی، زیست محیطی و فیزیکی- کالبدی بر رضایت شهروندان شهری موثر بوده اند و به لحاظ آماری این روابط تائید شده اند و بر اساس معادلات ساختاری ابعاد فیزیکی- کالبدی و زیست محیطی در اولویت اول و دوم و اقتصادی- مدیریتی و اجتماعی - فرهنگی در اولویت های سوم و چهارم قرار گرفته اند.
Evaluating the performance of urban management is very important because of the impact it has on people's living standards. Performance management is a good tool to improve the performance of employees and the organization. The purpose of this study is to evaluate the performance of urban management in Ardabil metropolis, especially the municipality as the main custodians of urban management in four dimensions of sustainable urban development in the provision of urban services. This research is applied in terms of purpose and in terms of descriptive-analytical method that has been used to prepare research information, library and field studies and questionnaire tools. The statistical population of the study consists of residents of Ardabil neighborhoods. Due to the large population of residents of these neighborhoods, the Cochran's formula was used to determine the sample size for an unlimited community and the sample size was estimated at 383 people. SmartPLS model was used for data analysis. The results of structural equations showed that the performance of urban management in socio-cultural, economic-managerial, environmental and physical-physical dimensions have been effective on the satisfaction of urban citizens and these relationships have been statistically confirmed and based on structural equations of physical-physical dimensions And environment in the first and second priority and economic-managerial and social-cultural in the third and fourth priorities Evaluating the performance of urban management is very important because of the impact it has on people's living standards. Performance management is a good tool to improve the performance of employees and the organization. The purpose of this study is to evaluate the performance of urban management in Ardabil metropolis, especially the municipality as the main custodians of urban management in four dimensions of sustainable urban development in the provision of urban services. This research is applied in terms of purpose and in terms of descriptive-analytical method that has been used to prepare research information, library and field studies and questionnaire tools. The statistical population of the study consists of residents of Ardabil neighborhoods. Due to the large population of residents of these neighborhoods, the Cochran's formula was used to determine the sample size for an unlimited community and the sample size was estimated at 383 people. SmartPLS model was used for data analysis. The results of structural equations showed that the performance of urban management in socio-cultural, economic-managerial, environmental and physical-physical dimensions have been effective on the satisfaction of urban citizens and these relationships have been statistically confirmed and based on structural equations of physical-physical dimensions And environment in the first and second priority and economic-managerial and social-cultural in the third and fourth priorities Evaluating the performance of urban management is very important because of the impact it has on people's living standards. Performance management is a good tool to improve the performance of employees and the organization. The purpose of this study is to evaluate the performance of urban management in Ardabil metropolis, especially the municipality as the main custodians of urban management in four dimensions of sustainable urban development in the provision of urban services. This research is applied in terms of purpose and in terms of descriptive-analytical method that has been used to prepare research information, library and field studies and questionnaire tools. The statistical population of the study consists of residents of Ardabil neighborhoods. Due to the large population of residents of these neighborhoods, the Cochran's formula was used to determine the sample size for an unlimited community and the sample size was estimated at 383 people. SmartPLS model was used for data analysis. The results of structural equations showed that the performance of urban management in socio-cultural, economic-managerial, environmental and physical-physical dimensions have been effective on the satisfaction of urban citizens and these relationships have been statistically confirmed and based on structural equations of physical-physical dimensions And environment in the first and second priority and economic-managerial and social-cultural in the third and fourth priorities Evaluating the performance of urban management is very important because of the impact it has on people's living standards. Performance management is a good tool to improve the performance of employees and the organization. The purpose of this study is to evaluate the performance of urban management in Ardabil metropolis, especially the municipality as the main custodians of urban management in four dimensions of sustainable urban development in the provision of urban services. This research is applied in terms of purpose and in terms of descriptive-analytical method that has been used to prepare research information, library and field studies and questionnaire tools. The statistical population of the study consists of residents of Ardabil neighborhoods. Due to the large population of residents of these neighborhoods, the Cochran's formula was used to determine the sample size for an unlimited community and the sample size was estimated at 383 people. SmartPLS model was used for data analysis. The results of structural equations showed that the performance of urban management in socio-cultural, economic-managerial, environmental and physical-physical dimensions have been effective on the satisfaction of urban citizens and these relationships have been statistically confirmed and based on structural equations of physical-physical dimensions And environment in the first and second priority and economic-managerial and social-cultural in the third and fourth priorities