چکیده:
This research investigates factors of enterprise portals of governmental
organizations of Iran. Methods used in this research are literature and descriptive
survey. Data was gathered by a researcher-made checklist for enterprise portal
factors in the enterprise portals of governmental organizations of Iran. The
checklist contains six factors that are content management, document management,
collaboration and communication, user experience and relationship management,
news and security. These factors contained 38 criteria and 49 extracted questions.
Research population includes all of the websites of governmental organizations of
Iran that claimed that they were enterprise portals; they are 97 enterprise portals
which were identified from the Portal of Electronic Services of Iran in June 2008.
The results of the research showed that content management, document
management and security had qualified degrees whereas other factors i.e.
collaboration and communication, user experience and relationship management
and news had disqualified degrees. The comparison of the portals revealed that the
portal of Tejarat Bank in content management, the portals of President Deputy
Strategic Planning and Control, Industrial Development and Renovation
Organization of Iran and Hamedan Municipality in document management, the
portal of Tejarat Bank in collaboration and communication, the portal of Ports and
Maritime Organization in user experience and relationship management, the portal
of Hamedan Municipality in news and the portals of Products and Services Coding
National Center of Iran, Kish Free Zone Organization, Iranian Blood Transfusion
Organization, Hamedan Municipality, Ministry of I.C.T , Social Security
Organization, Ministry of Cooperatives and East Azarbaijan Industries and Mines
Organization in Security had the highest degrees.
خلاصه ماشینی:
8 of 10 has the lowest degree among the criteria related to content management factor in Iranian governmental organizations' enterprise portals.
Making a comparison among the criteria in user experience and relationship management factor in Iranian governmental organizations' enterprise portals has revealed that the criterion of link to relevant sites with the average of 8.
Results obtained from hypotheses testing are as follows: - More than 50' o of existing criteria in content management, document management and security factors in Iranian governmental organizations' enterprise portals have qualified degrees.
- More than 50'f• of existing criteria in collaboration and communication, user experience and relationship management and news factors in Iranian governmental organizations' enterprise portals have disqualified degrees.
- More than 50' o of Iranian governmental organizations' enterprise portals have disqualified degrees in regard to factors of collaboration and communication and user experience and relationship management.
Criteria that have disqualified degrees in Iranian governmental organizations' enterprise portals included preview, document scanning, workflow management, discussion forums, document sharing, chat, contact with website designers, experts' findings, online survey, employee corners, advanced search, internationalization, organizational chart, frequently asked questions, help in using site, general news, press release, advertisements and commercial offers and membership.
Considering Table 7 in view of factors in Iranian governmental organizations' enterprise portals, it is indicated that content management, document management and security factors have qualified degrees and other factors that are collaboration and communication, user experience and relationship management, and news have disqualified degrees.