پاييز 1384 (ويژه نامه مديريت) - شماره 42 علمی-پژوهشی/ISC (18 صفحه - از 267 تا 284)
کلید واژه های ماشینی : Iranian Research Institute Scientific Information، Assistant Professor، Delphi، Faculty Humanities، Accept، Received، University , Tehran، The Institute Scientific Information، Finally، Graduate
"com Assingning deputies of the parliament to specialized commissions by using multi objectives decision making (MODM) model Mansoor Momeny[†] Assistant Professor, Department of Management, Tehran University, Tehran, Iran. Received: 1/1/2005 Accept: 4/12/2005 In this paper, the results of a Delphi survey for investigating the critical factors that affect IT application in Iranian governmental organizations are explained. A conceptual model of research has been designed and offered based on relevant the principles and theories and through using the views and ideas of the experts and managers of the art and industry of Persian carpet. Generally, results of this research provided a set of valuable data to bank in order to improve its service quality in future based on both its customers and employees view points. The aim of this paper to determine the most important factors affecting bank service quality, to calculate and analyze effective factors in bank service quality from view points of bank customers and employees, to analyze the gap between customers and employees'''' expectations and bank performance and finally to provide the posibility of valid scientific improving bank future performance. The application of these model was specially developed in industry and services sector after the Second World War. Based on this, designing of the mathematical model for the transportation network of Islamic Republic of Iran’s Post Corporation, which is practically complicated as a result of the multiplicity of communication paths and the variation of transportation systems and vehicles as well as mail items, will be studied according to a multi-level model."
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