چکیده:
Performance evaluation in big organizations plays an important role in
recognition of strategic and operational goals. Regarding to this concept, some
performance indicators and their communication with goals and activities must
be assigned, measured and analyzed. Nowadays information technology is a
main driver of any business, as you know business process of information
technology is different. As a result, managers of this section need to evaluate
their performance of department with a different metric. Since Performance
Indicators for evaluating IT sector are too many in this paper we try to introduce
Key Performance Indicators for IT sector, relate them to plans and goals of
organization and finally represent some samples for that.
خلاصه ماشینی:
Some major factors affect defining KPIs such: 1- A predefined business process 2- Obvious operational goals for business process 3- Some metrics for measuring quantity/quality of results and compare them with goals collection 4- Analyzing variances and references for achieving the targets (Parmenter , 2009) In this paper first we introduce performance indicators and differences between types of them.
Successful development and utilization of key performance indicators (KPIs) in the workplace is determined by the presence or absence of four foundation stones (Figure 4): 1- Partnership with the staff, unions, key suppliers, and key customers 2- Transfer of power to the front line 3- Measuring and reporting only what matters 4- Linkage of performance measures to strategy through the CSF , Winning KPls (10), Key result, Result, Performance indicators (10), indicators, indicators Partnership with the staff.
g. , able to authorize doubling of cleaning staff to speed turnaround time for an anticipated late plane) • Devolving responsibility to the teams to develop and select their own performance measures • Provision of training on: o Empowerment o KPIs o The organization's critical success factors o Process improvement methods • Additional support for those employees with literacy, numeracy, or other learning- related difficulties Measuring and Reporting Only What Matters Foundation Stone It is critical that management develop an integrated framework so that performance is measured and reported in a way that results in action.
After that based on operational plan of Mellat Bank, IT employee's tasks and CSFs that extracted from business process management team we could extract some key performance indicators in IT sectors of bank.