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نویسنده : jafarnejad، Ahmad ؛ Caro Loox ؛ Monshi، Asif Ali ؛
مجله:Iranian Journal Of Management Studies»winter 2007, Volume 1 - Number 1 ISC (18 صفحه - از 73 تا 90 )
کلیدواژه ها:Customer relationship managementStrategyInternetElectronic Customer Relationship ManagementPositional Matrix