Abstract:
Excellence Synergic Index (ESI) is a new method for the excellence measurement. This
technique is a causal method. ESI method was developed for studying the relations and interaction
of excellence criteria and organizational pathology.
By “ESI”, it is possible to measure the performance excellence of any service enterprises, to
diagnosis organizational pathos and to propose problem-solving and weakness-removing methods
for service enterprises. The “ESI” method is a self-assessment tool for service and nonprofit
enterprises.
Stages of ESI are: Determination of affecting score per criterion, Calculation of ESI,
Calculation of synergic gaps, Determination of priority attention area (Paa)s, determination of
Priority Action Arca (PAA)s, provide application solutions for resolve organizational pathos and
review.
Machine summary:
ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology.
Stages of ESI are: Determination of affecting score per criterion, Calculation of ESI, Calculation of synergic gaps, Determination of priority attention area (Paajs, determination of Priority Action Arca (PM)s, provide application solutions for resolve organizational pathos and review.
Although, research in the field of quality was growing and the criteria of EFQM were reviewed annually, the need for a more fundamental debate on the model's excellence measurement method increased.
(View the image of this page) ESI method for business excellence measurement and organizational pathology In order to dctcnninc the business excellence level of any service organization, or competition capability of a specific service enterprise, we developed a decision index as, Excellence Syncrgic Index (ESI).
In the designed method of ESI, there are several affecting channels between the major factors of model like: leadership-people affecting channels, people-creative organizational culture affecting channels and etc.
Total synergic gap is calculated as follows: (View the image of this page) Where ESI* is excellence syncrgic index in HES Model (See Table 4); and ESI is the same index in audited organization.
organizational culture; by the Iranian experts for developing an appropriate business excellence model, which can be used in the Iranian service enterprises.
The ESI method in base of HES model is capable of determining any service business excellence or pcrfonnance level.
(~000), "Organizational and quality system development: an analysis via a dynamic simulation model", total quality management , Vol. 11 , n.