خلاصه ماشینی:
"The conflict has a four-stage process; a: Potential disagreement, which occurs with conflict factors and circumstances including communicative factors (disturbance is communicative channels), structural factors (lack of coordination between organizational units regarding purposes, decision makings, performance measures, and so on), and personal factors (differences in personal traits and people’s value systems); b: Understanding and personalizing the conflict, which turns to actual from potential when failure starts and people with different understandings become aware of disagreements; c: Behavior, which is the appearance stage of conflict and is shown by the action of one or both sides, in other words, it is the advent stage of countermeasure behaviors toward the conflict like domination, avoidance, compromise, accommodation, and collaboration; d: Result, which is the consequence of mutual effects of publicly conflictive behaviors and the behaviors to deal with conflict, either positively or negatively (12).
Careful review of the results of this study tells us that the managers of physical education offices in Guilan and Mazandaran provinces apply the best method as the first priority in settlement of conflicts, so that the problem is solved and both involved sides achieve their interests (collaboration strategy).
It can be stated that learning conflict management is essential to improve the way of In conclusion, however there were no significant difference between conflict management strategies preference of Mazandaran’s and Guilan’s managers and their assistant; but, it is important that the preference of both Mazandaran’s and Guilan’s managers is cooperation suggesting that the managers use good decision making and appropriate styles for resolution of employees’ problems in offices."