خلاصة:
The importance of knowledge management as a competitive advantage is evident to everyone, and it is considered one of the critical factors of successful organizations. The capitalist view of knowledge management has led to the measurement of the return on investment resulting from it, and the return on investment has been recognized as a financial indicator for measuring knowledge management. What are the main components of knowledge management? Have components the same coefficients? The impact of the components is different and has different values. In order to achieve this importance, the present study was conducted to develop a return on investment model in knowledge management. This Practical research is mixed method, and in the form of exploratory schema in three stages, qualitative (using grounded theory and the use of interview tools), quantitative (using a descriptive method, a survey using questionnaire tool), quantitative (using a descriptive method, a survey using questionnaire tool) has been done. Each method is analyzed using, respectively, MAX QDA and SPSS software. The findings of the first stage of the study include identifying the benefit and costs of knowledge management. Then, the components validity is obtained, and then in the third stage, a coefficient is assigned to each of them. Identifying costs and benefit Components is a first stage achievement. Experts measured the validity of each component to identify components accurately. Furthermore, finally, in the third stage, each of these components was assigned a coefficient. The development of a new formula, taking into account each of these coefficients, is considered research innovation.
ملخص الجهاز:
The findings of the first stage of the study include identifying the benefit and costs of knowledge management.
At the same time, this (ROI) is the basis of corporate strategic development and management decisions (Cohen, 2006; Zimmermann, 2003; Cohen, 2017; Lopez, 2001; Kankanhalli & Tan, 2005; Iske & Boekhoff, 2002; Massingham & Massingham, 2014; Turner & Minonne, 2010; Resatsch & Fiasst, 2003; Group of BEI Consulting, 2003; Wickhorst, 2002).
In this stage, to obtain more information about cost and benefit components in knowledge management, interviews with experts in this field were conducted.
TabTe l Cost Components of Knowledge Management ICT tools and infrastructure 2 Software purchase, deployment and support 3 Knowledge Management Consulting 4 Holding workshops 5 Knowledge Management Studies 6 Standardization of knowledge in the organization 7 Miscellaneous Wages 8 Employee rewards 9 Time spent by managers 10 Time spent by employees Table 2 Benefit Components of Knowledge Management 1 Increasing stock value 2 Savings by eliminating the processes repetition 3 Saving by error reduction 4 Savings by reduced human resource training time 5 Time-saving managers 6 Savings by staff sharing knowledge 7 Create added value for the organization 8 Increase the quality of work 9 Customer and Client Satisfaction 10 Motivate employees 11 Satisfaction of stakeholders and partners 12 Increase organizational learning 13 Increasing organizational innovation 14 Development of organizational communication 15 Development of organizational competition According to Table 1, costs are divided into tangible and intangible costs, and Table 2 shows that return on investment can be financial or non-financial.