چکیده:
Banks, in order to extend the development of information technology and electronic
banking services and its using by customers, in first place, should examine barriers and
problems in using information technology. Therefore, in this study we deal with
identifying and prioritizing these barriers in Iranian banks. Our method in this research is
descriptive-survey. In this way, after the library study and the extraction of factors and
problems facing the information technology, common indexes is extracted by Delphi
approach, which is classified in 8 categories and led to 17 indexes. Then, by helping the
fuzzy DEMATEL approach we prioritize these indexes. By using MATLAB software the
affecting and the affected factors was analyzed. The results show that the affecting factors
on development of electronic banking include society culture of acceptance, lack of
public awareness, the field of communications, strong culture of organization, managers’
acquaintance with technology, strong regulations to deal with cyber criminals,
recruitment of skilled human resources and coordination in the adoption of field of
policies in the of technology. Also the affected factors of development of electronic
banking include existence of centers of various decision making in technology,
development and being adequate networks, individuals’ continuous training, managers
planning about promotion and maintenance of systems, existence of modern hardware
and software, system monitoring and safety, required standards in information resources,
lack of deficiency in accuracy and being up to date the information and information
resources. They all are affecting from other factors in electronic banking development.
خلاصه ماشینی:
"Prioritizing and Assessment of the Relationships between Factors Affecting Underdevelopment of Electronic Banking in Iran (a Study with Fuzzy DEMATEL Approach) Abdollah Yavaran Bakhshayesh* Mehdi Nameni† Received: 07 Dec 2016 Approved: 10 Dec 2017 Banks, in order to extend the development of information technology and electronic banking services and its using by customers, in first place, should examine barriers and problems in using information technology.
The results show that the affecting factors on development of electronic banking include society culture of acceptance, lack of public awareness, the field of communications, strong culture of organization, managers’ acquaintance with technology, strong regulations to deal with cyber criminals, recruitment of skilled human resources and coordination in the adoption of field of policies in the of technology.
Also the affected factors of development of electronic banking include existence of centers of various decision making in technology, development and being adequate networks, individuals’ continuous training, managers planning about promotion and maintenance of systems, existence of modern hardware and software, system monitoring and safety, required standards in information resources, lack of deficiency in accuracy and being up to date the information and information resources.
Agboola (2008) Information technology acceptance by the public is an important factor in the development of electronic banking in Nigeria Mypdank et al (2009) IT is not only as a supporting factor in providing banking services, it also is a profitable factor, which its necessity is that the bank managers should pay particular attention to this category of IT."