چکیده:
Many researchers and experts have emphasized on the importance of confidence in society; Urban management and in particular، municipality as one of the largest social organizations could be more effective and productive in the case of gaining the trust of citizens as social and intellectual capital and use it in the organizational goals and urban development the main issue addressed in this research is the confidence of Tehran citizens in urban management area(managers and employees of municipality and Tehran municipality performance).In this respect this issue is important that for organizations such as municipality trust and confidence of citizens -as consumers of municipal services- to the respective organization، managers، employees and its performance could have effect on the extent of their participation in public affairs and lead to urban management improvement and effectiveness. The research statistical population includes citizens over than 18 years living in Tehran. A sample size of 400 is determined using Cochran formula; the samples have chosen form 22 zones of Tehran proportional to each area population applying cluster sampling. The dependent variable in this research is Tehran citizen’s confidence in Tehran urban management، the overall research results show that the extent of Tehran citizen’s trust toward Tehran urban management is lower than average. The results also show that the accountability of municipality،normative unity in respected organization، corporate/organizational transparency in municipality are the most important factors that would positively change Tehran citizen’s confidence.
خلاصه ماشینی:
The results also showed that responsiveness, normative unity, and organizational transparency in the municipality are among the most important factors for positive change and improving the level of trust of Tehran citizens in Tehran's urban management.
______________________________________________________________ Testing Hypotheses Two to Four: Table No. 5: Correlation between the Three Independent Variables and Citizens' Trust in Management (Refer to the image on the page) Second Hypothesis: “There is a significant relationship between the responsiveness of Tehran Municipality and citizens’ trust in Tehran Municipality.
” To test this hypothesis, Eta correlation coefficient was used; according to the contents of Table 6, it is observed that there is no relationship between the employment status of citizens and the level of citizens’ trust in Tehran Municipality, and therefore, the ninth research hypothesis (H1) is rejected.
” To test this hypothesis, unlike the previous hypothesis, Pearson correlation coefficient was used; according to the contents of Table 6, it is observed that there is no significant relationship between the income level of citizens and the level of citizens’ trust in Tehran Municipality; in fact, the null hypothesis (H0) is confirmed and the research hypothesis (H1) is rejected.
” To test this hypothesis, Eta correlation coefficient was used; according to the contents of Table 6, it is observed that there is no significant relationship between the type of housing of citizens and the level of citizens’ trust in Tehran Municipality; therefore, it can be claimed that the null hypothesis is confirmed and the research hypothesis (H1) is rejected.
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