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1.

EFFECT OF SERVICE RECOVERY (SR) ON CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION AND LOYALTY.

مؤلف : Gaffar ؛ Suharyono ؛ Solimun ؛ Kusumawati، Andriani ؛

مجلة:PalArch's Journal of Archaeology of Egypt»August 2021, Volume 18 - Number 17 (‎19 صفحة - من 235 إلی 253 )
الکلمات المفتاحية:crm customer satisfaction customer loyalty ICS Service Recovery

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