From another perspective: Psychological skills required by clergy of pilgrimage caravans مقاله

خلاصه ماشینی:

Some of these skills and techniques, which we call "psychological skills" and which caravan clerics must be equipped with to teach the rituals of Hajj and religious teachings to pilgrims, are as follows: 1. Undoubtedly, any type of interaction and influence on others requires recognizing their personality, cognitive, emotional, and behavioral characteristics; in other words, without an accurate understanding of the psychological and behavioral characteristics of humans, it is impossible to establish positive communication with them and influence them. Therefore, familiarity with the personality, emotional, cognitive, and behavioral characteristics of pilgrims must be considered as the foundation of all the cleric's missionary and educational activities with the pilgrims. Therefore, even if the cleric is proficient in all psychological skills, but with the spiritual, psychological, and personality characteristics of the pilgrims of his own caravan is not familiar, he cannot influence the audience. In these anxiety-filled moments, the cleric should try to use communication techniques in difficult situations to speak to the pilgrims with a tone of sadness mixed with tranquility in order to calm the caravan, and while empathizing with them, offer them consolation; for example, saying: "My dear ones! These skills refer to a set of cognitive, emotional, and behavioral methods and techniques whose mastery leads to the calmness of oneself and others in stressful, tense, and critical situations, and prevents the occurrence of maladaptive, convulsive, and aggressive behaviors, or controls them if they occur.