Dialogue: A meeting with the head of the Hajj and Pilgrimage Organization گفتگو و مصاحبه

خلاصه ماشینی:

Mr. Rezaei: In my opinion, many of the executive problems of Hajj work and the issues that arise for pilgrims are rooted in the pilgrim's lack of information and weakness in familiarity and knowledge regarding laws, duties, 134 rights, responsibilities, regulations, and travel etiquette; since Hajj agents play a useful and important role in conveying concepts and necessary training to the pilgrim, and because they are also models for the pilgrims to a large extent, they must first acquire the necessary training themselves. Of course, coordinating the organization of student dispatch among the ordinary classes of the country, taking into account their type of attitude and level of reasonable expectations, and the fact that gaining their satisfaction is more difficult than that of ordinary members of society, and besides these things, creating a strong and vast capacity and digestion for serving the student class and 135 professors is considered among the executive and cultural difficulties of this matter, for which, praise be to God, good experience has been provided in this field. Mr. Rezaei: What is certain is that since the prevailing limitations in the work of Hajj are extraordinarily high and people perform this obligatory act in another environment and another country, it is obvious that factors such as precise and timely planning, constant care for the health of the progress of programs, as well as teamwork and organizational structure, in addition to comprehensive training of administrative personnel and pilgrims, listening to criticisms, understanding the shortcomings of affairs, and identifying appropriate solutions in this management, are of special importance.