چکیده:
While the growth of MIS investment and its influence is making MIS evaluation ever more
indispensable, little attention has been paid to assessing and communicating system effectiveness.
This paper attempts to empirically assess the effectiveness of integrated human resource informa-
tion system in Iranian oil industry.
As suggested by recent research, the widely accepted IS success model is based on end user
satisfaction. Therefore, we have examined IS effectiveness through assessing user satisfaction
about system quality and information quality of system as well actual System use by Del.one and
McLean model. Data from four surveys in four different organizations in Iranian Oil Industry are
pooled to explore the end user satisfaction and the degree of using system by these users.
The results of surveys show that user satistaction trom information quality, system quality
and system use is respectively 0.92, 0.82 and 0.91. Thesrefore, the integrated human resource
system has high ettectiveness. Implications of these findings are discussed along with some
directions for future research.
خلاصه ماشینی:
t::,ul /_,'11i1'c1:,il)' (Sm11h deportment) Abstract: While the growth of MIS investment and its influence is making MIS evaluation ever more indispensable, little attention has been paid to assessing and communicating system effectiveness, This paper attempts to empirically assess the effectiveness of integrated human resource information system in Iranian oil industry,A5 suggested by recent research, the widely accepted IS success model b based on end user satisfaction.
Therefore, we have examined IS effectiveness through assessing user satisfaction about system quality and information quality of system as well actual System use by Del. one and Mcl. ean model.
Key IS effectiveness variables in their model included: system quality, information quality, system use, user satisfaction, individual impact oflS, and organizational impact oflS.
The majority of the research on the IS effectiveness is limited to the financial indices measurement, such as ROI, ROA, etc (Qing and Plant, 200 I, Krishnan and Sriram, 2000, Ryan and Harrison, 2000, Thatcher and Oliver 200 I), the market share and the cost study (Gurbaxani and Mendelson, I 990, Railing and I louse I, 1990), the productivity analysis (Qing and Plant, 200 I, Hitt ct al.
Therefore, this paper has presented a scheme for evaluating MIS effectiveness by means of measuring user satisfaction about information quality, system quality and system use.
J. Orlikowski (1988),'~4 short form measure of user information satisfaction: a psychometric evaluation and notes on use", journal of management information systems, Vol. 4, No. 4, pp.