چکیده:
Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the information on socio-economic background such as age, sex, education, nativity, profession, income of the patients to assess the background of the patient. The satisfaction levels of the patients like admission process, comfort facet, information on food facilities, level of care taken by the concerned, working of business office and discharge procedures are measured. The instrument is tested for its reliability and validity. The collected data is analyzed by applying descriptive and inferential statistical techniques such as means, standard deviations and ANOVA-one way tests for testing the hypothesis that the perceptions of patients are indistinguishable with respect to the performance indicators. It is concluded that the perceptions of the patients on the performance in two hospitals are not significantly varying
خلاصه ماشینی:
Engineering College, Andhra Pradesh, Ongole, India Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals.
The study focus on comparing the health care services of two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India.
The satisfaction levels of the patients like admission process, comfort facet, information on food facilities, level of care taken by the concerned, working of business office and discharge procedures are measured.
(2012) in their study tried to correlate the patient satisfaction and the quality of service the hospital is providing and also tried to quality the gap between the expected quality and perceived treatment.
Testing of Hypotheses The responses from the patients on the performance are collected under six heads of items (satisfaction influencing factors) namely Admission process, Comfort facet, Food facilities, Care facet, Performance of business office and Discharging procedures in both the hospitals.
062 56 Table 9 representing the ANOVA one-way classification of patients opinion on effectiveness of service delivery like Admission procedure, Comfort facet, Food facilities, Care facet, Functioning of business office and Discharge procedures in APOLLO hospital show at 5% level of significance the null hypothesis is accepted.
A Study of Gap Analysis in Hospitals and the Relationship between Patient Satisfaction and Quality of Service in Health Care Services.
An Empirical Study of Quality of Health Care Services and Patient Satisfaction in Private and Public Hospitals in Hyderabad, Andhra Pradesh.
Measuring Patient Satisfaction – A Case to Study Improve Quality of Care at Public Health Facilities.