چکیده:
Design structure matrix (DSM) and quality function deployment
(QFD) are new methods for evaluation of the structural
complexities that in the recent years have been considered by
scientific and research centers worldwide. The Study was
conducted to determine the structural complexity pattern of
health and treatment, Iran, and its accommodation with the
beneficiaries’ needs. This is a descriptive research with functional
aspects. In this research, at first, by studying the existing network
functions, its organizational structure was extracted. Then, direct
and indirect dependencies between the organizational units
were evaluated using the DSM technique. The results of these
dependencies were used on the roof of house of quality in the
QFD method and the final structure was obtained by combining
the results of both methods.
According to the findings, the whole network headquarter duties
can be delegated to the Health Center and the headquarter can be
removed from the main structure. Combining the two techniques
will change the Health Center organizational structure from
product-based to sectorial or branched, as well as the hospital
structure from the machine to the professional bureaucracy.
However, no significant changes will occur in the organizational
structure of the emergency center. Finally, the overall structure
of the health and treatment network would have a hybrid format.
Combination of the mentioned techniques with organizational
structure optimization and without changing the network
functions will lead to the formation of a more flexible structure
that can better fulfill the network beneficiaries’ needs.
Keywords: Quality Function Deployment