چکیده:
ﮐﺘﺎب اﺳـﺘﺎﻧﺪاردﻫﺎ و رﻫﻨﻤﻮدﻫﺎی ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫﺎی ﻋﻤﻮﻣﻰ اﺳـﺘﺮاﻟﯿﺎ ﺑﺎ ﻫﺪف ارﺗﻘﺎ و ﺗﻮﺳـﻌﮥ ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫﺎی ﻋﻤﻮﻣـﻰ اﯾـﺮان ﺑﻪ ﻣﻌﺮﻓـﻰ اﺳـﺘﺎﻧﺪاردﻫﺎ و رﻫﻨﻤﻮدﻫﺎی ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫﺎی ﻋﻤﻮﻣﻰ اﺳـﺘﺮاﻟﯿﺎ ﺑﻪ ﻋﻨـﻮان اﻟﮕﻮ و راﻫﻨﻤـﺎ ﭘﺮداﺧﺘﻪ اﺳـﺖ. اﯾﻦ ﮐﺘـﺎب از ﻣﺠﻤﻮﻋﮥ اﺳـﺘﺎﻧﺪاردﻫﺎ و رﻫﻨﻤﻮدﻫـﺎی ادارة ﮐﻞ ﭘﮋوﻫﺶ و ﻧﻮآوری ﻧﻬـﺎد ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫـﺎی ﻋﻤﻮﻣﻰ ﮐﺸـﻮر اﺳـﺖ. ﻣﺠﻤﻮﻋـﮥ اﺳـﺘﺎﻧﺪاردﻫﺎ و رﻫﻨﻤﻮدﻫـﺎ ﺑﺎ ﻫﺪف رﺻـﺪ آﺧﺮﯾﻦ اﺳـﺘﺎﻧﺪاردﻫﺎ و رﻫﻨﻤﻮدﻫـﺎی ﺑﯿﻦ اﻟﻤﻠﻠـﻰ ﮐﺘﺎﺑﺨﺎﻧﻪ ای، ﻗﺼـﺪ دارد ﺑﻪ ﺗﻮﻟﯿﺪ ﻣﺤﺘـﻮا در ﺣﻮزه ﻫﺎی ﺧﺪﻣﺎت ﮐﺘﺎﺑﺨﺎﻧـﻪ ای در ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫـﺎی ﻋﻤﻮﻣﻰ ﺑﭙﺮدازد. ﮐﺘﺎب ﯾﺎدﺷـﺪه ﺑـﺎ اراﺋﮥ اﺳـﺘﺎﻧﺪاردﻫﺎی دوازده ﮔﺎﻧﮥ ﺧﻮد ﻫﻤـﺮاه ﺑـﺎ ﻣﻌﯿﺎرﻫـﺎی ﮐﻤـﻰ و ﻗﺎﺑﻞ ﺳـﻨﺠﺶ اﯾـﻦ اﻣـﮑﺎن را ﺑـﻪ ﻣﺪﯾـﺮان ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫﺎی ﻋﻤﻮﻣﻰ ﮐﺸـﻮر ﻣﻰ دﻫـﺪ ﮐـﻪ ﮐﺘﺎﺑﺨﺎﻧـﮥ ﺗﺤـﺖ ﻣﺪﯾﺮﯾﺖ ﺧﻮد را ﺑـﺎ اﯾﻦ اﺳـﺘﺎﻧﺪاردﻫﺎی ﺟﻬﺎﻧـﻰ ﺑﺴـﻨﺠﻨﺪ. ازﻃﺮف دﯾﮕﺮ،ﺑـﺎ اراﺋـﮥ 20رﻫﻨﻤـﻮد ﮐﯿﻔﻰ ﺑـﻪ اراﺋـﮥ ﺗﻮﺻﯿﻪ ﻫﺎﯾﻰ ﮐﯿﻔﻰ ﺑـﺮای ﺑﻬﺒـﻮد ﺧﺪﻣﺎت ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫـﺎی ﻋﻤﻮﻣﻰ ﻧﯿـﺰ ﭘﺮداﺧﺘﻪ اﺳـﺖ. ﺑﻪ دﻟﯿـﻞ ﺗﻮﺟـﻪ ﺑﺴـﯿﺎر ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫـﺎی ﻋﻤﻮﻣـﻰ آن ﮐﺸـﻮر ﺑـﻪ ﺗﻨـﻮع ﻓﺮﻫﻨﮕـﻰ و زﺑﺎﻧـﻰ ﻣﻮﺟـﻮد در آن، ﻣﻰ ﺗﻮاﻧـﺪ اﻟﮕـﻮ و راﻫﻨﻤـﺎی ﺧﻮﺑـﻰ ﺑﺮای ﮐﺸـﻮر اﯾﺮان ﺑـﺎ ﺗﻨﻮع ﻓﺮﻫﻨﮕـﻰ و زﺑﺎﻧﻰ ﺑﺎﺷـﺪ. درﻧﻬﺎﯾـﺖ ﮐﺘـﺎب ﺣﺎﺿـﺮ ﭼﺎرﭼﻮﺑـﻰ را ﺑـﺮای ارزﯾﺎﺑـﻰ ﺧﺪﻣـﺎت و ﺑﻬﺒﻮد ﻣﺴـﺘﻤﺮ ﺑـﺮای ﺧﺪﻣﺎت ﮐﺘﺎﺑﺨﺎﻧﻪ ﻫـﺎی ﻋﻤﻮﻣـﻰ ﭘﯿﺸـﻨﻬﺎد ﻣﻰ ﮐﻨﺪ.
This is a review of a Persian translation of Beyond a Quality
Service: Strengthening the Social Fabric – Standards and
Guidelines for Australian Public Libraries, which was written by
Sherrey Quinn and Ian McCallum. It is hoped that the translation
will promote the development of public libraries in Iran by
introducing the standards and guidelines of Australian public
libraries as a template. This book is a compilation of standards for
use by the Directorate General for Research and Innovation of the
Public Library of Iran. It presents the latest international library
standards and guidelines regarding the services offered by public
libraries. The standards are qualitative but include quantitative,
measurable criteria, thus giving public library managers the
opportunity to assess their library services according to global
standards. The many qualitative guidelines presented here
can be viewed as recommendations for improving the services
provided by our public libraries, with their focus on the cultural
and linguistic diversity of our country. The book proposes a
framework for the evaluation and continuous improvement of
public library services.