چکیده:
The aim of this study was to evaluate the needs assessment component of service education programs for the managers and staff at the Department of Youth and Sports based on the ISO 10015 standard. The research method was a descriptive survey conducted as a case study. The statistical population consisted of all managers and staff, consisting a total of 120 of the Esfahan Province General Directorate of Youth and Sports facility. Selection was made my random sampling. The statistical total size was 92, determined by application of the Krejcie & Morgan table, and questionnaires were distributed accordingly. 88 of these questionnaires were returned and then were used for statistical assessment. Data collection was done using questionnaires for evaluating the component of needs assessment of the training programs based on the ISO 10015 standard and were designed by the researcher. Experts confirmed validity of the questionnaire; its reliability value on the Cronbach Alpha was 0.86. Results showed that the mean of responses of managers and staff to the aforementioned component was higher than average. Also, no significant difference was determined between the means of viewpoints of managers and staff in this aspect. It should be mentioned that demographic variables showed no difference between viewpoints of managers and staff.
خلاصه ماشینی:
"Assessment of Educational Needs in Iranian Sports Organizations Based on the ISO 10015 Standard 1Zahra Taheri*, 1Mohammad Soltan Hossaini, 2Arash Shahin 1 Department of Sport Management, Faculty of Sport Sciences, University of Isfahan, Isfahan, Iran.
(رجوع شود به تصویر صفحه) The aim of this study was to evaluate the needs assessment component of service education programs for the managers and staff at the Department of Youth and Sports based on the ISO 10015 standard.
Data collection was done using questionnaires for evaluating the component of needs assessment of the training programs based on the ISO 10015 standard and were designed by the researcher.
Overall, ISO 10015 is used as a quality management tool to identify operational requirements at each level of education and serves as a quality assurance standard for education that guarantees effectiveness of the systems and training programs of an organization.
The main purpose of this study was to examine the needs assessment of service education programs based on the ISO standard 10015 in sports organizations.
Thus, based on the international ISO 10015 Standard, the average of needs assessment dimension of service education programs was not different according to the demographic variables (gender, marital status, place of employment and the nature of employment).
(رجوع شود به تصویر صفحه) DISCUSSION The purpose of this study was to analyze service education programs needs assessment based on the ISO 10015 Standard in sports organizations in Iran."