چکیده:
The main objective of this research is to investigate the comparative effect of knowledge management strategy on the service innovation performance in public and private hospitals through the mediating role of knowledge management practices. Drawing in knowledge management theory, all the organizations require a suitable knowledge management strategy to perform successfully. Therefore, this research focuses on this under-researched subject. This research benefits from quantitative and hypothetical-deductive approach. The sample of the research includes 852 therapy sections of both public and private hospitals in Tabriz. The data was collected via research questionnaire. The data has been analyzed using structural equation modeling (SEM) methodology. The results indicate a significant positive relationship between the knowledge management strategy and the knowledge management practices. Moreover, the mediating role of knowledge management practices was confirmed in the relationship between knowledge management strategy and service innovation performance in public and private hospitals.
خلاصه ماشینی:
The Impact of Knowledge Management Strategy on Service Innovation Performance in Private and Public Hospitals Seyed Samad Hosseini1*, Younes Nikkhah Tekmedash2, Azhdar Karami3, Younes 1 Jabarzadeh 1.
Department of Management, University of Tabriz, Tabriz, Iran & Bangor Business School, Bangor University, UK (Received: January 8, 2018; Revised: October 29, 2018; Accepted: November 20, 2018) Abstract knowledge management strategy on the service innovation performance in public and private hospitals through the mediating role of knowledge management practices.
Moreover, the mediating role of knowledge management practices was confirmed in the relationship between knowledge management strategy and service innovation performance in public and private hospitals.
Following these suggestions, organizational leadership has been presented as an essential prerequisite for the development and improvement of knowledge management practices in order to achieve the service innovation with the goal of gaining a better performance in the hospitals which are among the busiest organizations.
Overall, the main objective of this research is to study the effect of the knowledge management strategy on the knowledge management practices in order to achieve a better service innovation performance in healthcare sector.
On this basis, knowledge creation management practices based on the domestic research and development are necessary for the organization and the improvement of its innovation performance (Donate & De Pablo, 2015).
However, the results of the study show that, both in the public and the private sectors, only some of the knowledge management practices have positive relationships with service innovation performance.