چکیده:
The purpose of this study was to develop a scale for measuring the service quality in sport scientific journals. A mixed approach was conducted to fulfill the research objectives. In qualitative phase 15 sport paper writer were interviewed and in quantitative phase, 357 sport researchers were studied through systematic random sampling. The face and content validity of the scale was confirmed by 15 experts and the final questionnaire of the scientific journals service quality was provided to 29 subjects. 26 items were ranked in five factors (accountability speed, executive structure, trustworthiness, employees and updating) based on exploratory factor analysis with orthogonal rotation. Cronbach's alpha, KMO, Bartlett Test and confirmatory factor analysis were used by SPSS and LISREL for data analysis. It is worth noting that the results of confirmatory factor analysis and Cronbach's alpha coefficient (0.91) supported the five-factor structure of JourQual scale and confirmed its validity and reliability.
خلاصه ماشینی:
1017 A R T I C L E I N F O Article history: Received: October 2020 Accept: November 2020 Online publish: February 2021 Keywords: Service quality Sport journals JourQual A B S T R A C T The purpose of this study was to develop a scale for measuring the service quality in sport scientific journals.
The face and content validity of the scale was confirmed by 15 experts and the final questionnaire of the scientific journals service quality was provided to 29 subjects.
In one of the newest studies, Sarani and Elahi (2016) has developed and validated a service quality scale in sport and showed that four factors including “Accessibility and security, accountability, reliability and tangibles” were explained.
Therefore, the present study was set up to develop a validated scale for measuring the service quality of scientific journals in the Iranian physical education journals.
The samples were selected from sport authors due to the time scope of published articles and the change in the service quality by journals and since many researchers of older articles did not have the status of provided services, the time scope was considered from 2011 until 2018.
Results In order to identify the components of the service quality questionnaire in scientific journals and to confirm the construct validity of the research scale, the exploratory factor analysis with orthogo nal rotation was used.
In the present study, like the SERVPERF scale of Cronin and Taylor (1992), a single-dimensional model was used to measuring the service quality in scientific journals.