چکیده:
Measuring organizational maturity in the field of applying electronic business is a completely qualitative matter and it is not easy to convert the impact of influential factors into quantitative values and measure them. Therefore, it is necessary to look for mechanisms to formulate the type and amount of influence of various factors on the level of organizational maturity and on other factors. In order to investigate this issue, it is necessary to examine two issues: the impact of factors on the growth of the electronic business approach and the amount of impact of factors on each other. The purpose of this article is to examine how factors interact and their impact on the growth of the use of the electronic business approach in organizations by presenting fuzzy models. For this purpose, to model these factors and the amount of their impact, first, by examining previous research, the influential factors in the development of the electronic business approach are identified and then, using the opinions of experts and applying the Delphi method, these factors are categorized. Subsequently, using the FCM model, directed graphical diagrams of factors are drawn and, using these diagrams, cause-and-effect relationships between the concepts mentioned in the nodes are presented and the network of relationships between factors is analyzed and explained.
خلاصه ماشینی:
Master of Science in Information Technology Management, Shahid Beheshti University, Iran (Date of article receipt: 2008/10/08, Date of approval: 2009/01/15) Abstract Assessing organizational maturity in the field of applying electronic business is a completely qualitative matter, and it is not easy to convert the impact of influential factors into quantitative values and measure them.
For this purpose, to model these factors and the extent of their impact, first, the influential factors in the development of the electronic business approach are identified by reviewing previous research, and then these factors are categorized using the opinions of experts and applying the Delphi method.
Based on this, the research problem is to design a mechanism that can use the quantitative and qualitative values obtained from the extent of the impact of factors to draw models related to determining the level of organizational maturity in the field of electronic business.
3. Analysis of Findings In the research conducted to categorize factors and draw cause-and-effect diagrams, after categorizing factors in two rounds of the Delphi method, the work process is as follows: Based on the studies mentioned in the previous sections, two main areas – management processes and system and technology – were identified as the main areas and components influencing the development of e-business in organizations, and their sub-areas including hardware, software, network and communications, information technology management, control, leadership, organization, and planning were investigated [11][33].
(
, 
, 
)
