L. Boroumand/ 1 مقاله
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نویسنده : L. Boroumand ؛ M. Aghdasi ؛ A. Albadvi ؛ M. JAMSHIDIAN ؛ Hakan Perzon ؛
مجله:International Journal Of Information Science And Management»July & December 2008, Volume 6 - Number 2 ISC (18 صفحه - از 61 تا 78 )
کلیدواژه ها:Iranervice FailureService RecoveryComplaint ManagementOnline Shops