Abstract:
Given the role of IT processes to enable business processes and achieve organizational objectives and in order to achieve optimal results from information technology investments and avoid waste of
resources and the elimination of added activities and processes in the field of information technologies that have not added value in achieving the goals of information technology, the need to determine and prioritize comprehensive goal management processes and information technology is evident. In this regard, according to the alignment of goals with the objectives of comprehensive business processes and information technology, as well as balance the goals of information technology in all aspects of the organization will be of great importance. For this purpose in this article the COBIT and the Balanced Scorecard were used to set goals and to prioritize the importance of goals, of the survey was carried out among experts and consultants certified by Iranian ICT guild organization and Friedman test was used. finally, comprehensive objectives of IT processes management were ranked within four perspectives “corporate”, “customer”,” internal”, “learning and growth , and were used in a case study of a Internet service provider company as a part of the evaluation model .
Machine summary:
"finally, comprehensive objectives of IT processes management were ranked within four perspectives "corporate", "customer"," internal", "learning and growth , and were used in a case study of a Internet service provider company as a part of the evaluation model .
Findings COBIT framework is for the development, implementation, monitoring and improving the governance of information technology (IT) and IT management which has international accreditation and has been released by the Institute of IT governance (IT Governance Institute - ITGI) and the Association for Information Systems Audit and Control (Information Systems Audit and Control Association - ISACA) Therefore, in this study, based on this reference, comprehensive objectives of IT and measuring indicators studied simultaneously in four perspectives and with detailed questionnaire, experts comment have been collected and surveyed which its results were used in the evaluation model.
According to the average rating of these rating factors are: Information security and infrastructure applications and processing most important target and then useful and reliable availability of obedience, agility, providing timely planning, activation and support of business processes and finally IT compliance with internal policies and optimizing IT assets, resources and capabilities."