-
1.
Writer : Khalili Nasr، Arash ؛ Ghaderi Kangavari، Sadegh ؛ Doosti، Shabnam ؛
Journal:Money and Economy»Summer 2016, Volume 11 - Number 3 Ranking Science-Research (Ministry of Science/ISC (15 page(s) - From 267 to 281 )
Keywords:SatisfactionLoyaltyConsumer behaviorPerceived valueBanking servicesWord of Mouth