چکیده:
Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the organization in order to innovate and implement e-services. The purpose of this study is to provide a comprehensive framework that integrates the multiple factors of e-service innovation. Using the qualitative meta-synthesis research method and after a systematic review of the literature and examination of 61 articles, all factors needed for innovation in e-services have been identified and classified in 4 capabilities, 9 concepts, and 30 codes. The results show that e-service innovation depends on networking, informational, operational and supporting, and strategic capabilities. These capabilities create the required platform for innovation in e-services in the organization. This study contributes to current e-service researches by offering theoretical advances related to innovation in e-services. Furthermore, the capabilities, concepts, and codes identified in this study would be useful as a comprehensive conceptual framework for developers of e-service innovation to plan and evaluate their related initiatives.
خلاصه ماشینی:
Using the qualitative meta-synthesis research method and after a systematic review of the literature and examination of 61 articles, all factors needed for innovation in e-services have been identified and classified in 4 capabilities, 9 concepts, and 30 codes.
The keywords co-occurrence map of the “service innovation” studies in Scopus Based on a review of related research, previous studies have explored innovation by focusing on the conceptual basis of successful e-service implementation (Michalski, 2003), how e-service innovation is affected by cooperation capability (Tsou & Chen, 2012), technology-integration mechanisms (Tsou, 2012) and co-creation (Chuang & Lin, 2015).
A few empirical studies have examined the complementary role of R&D as an effective internal factor and technology sourcing as an effective external factor related to firm innovation (Cassiman & Veugelers, 2006; Lokshin, Belderbos, & Carree, 2008).
Hence, the objective of this study is to present a systematic analysis of previous research using meta-synthesis method that is accompanied by a more descriptive and bibliographic investigation to identify and classify the capabilities needed for e-service innovation and to determine the dimensions of each of these capabilities.
Formulating the purpose and research questions As mentioned before, the fundamental aim of the study is to develop a new and integrated framework for e-service innovation capabilities through a meta-synthesis procedure.
In addition, organizations may collaborate with universities and research institutes in order to gain access to basic knowledge, either to better attainment their existing capabilities across a wide range of functional management domains, including HR, finance and marketing, or to discover new styles for innovation and development (Mina et al.