چکیده:
Communication between managers and employees, as one of the domains of internal organizational communication, has attracted the attention of many managers and organizational researchers. Since there is a direct relationship between manager-employee communication and organizational success, improving communication between managers and employees can result in the development of employee relations and organizational improvement. The aim of this article is to explain a model for evaluating and planning communication between managers and employees, which has been designed and implemented in Iran Khodro Company. Therefore, initially, the importance and necessity of manager-employee communication, the obstacles facing communication between them, their communication competencies, and the messages that must be exchanged between them are discussed. Then, the methodology for designing the manager-employee communication model, the research results, and the identified improvement opportunities in this field are presented.
خلاصه ماشینی:
(Refer to the page image) Chart 4-Model of communication between managers and employees (Source: Gholichli and Imanipour, 2004) Discussion and Conclusion The results of this research showed that the communication goals of managers with employees, in order, are performance management, training and development, motivation, and public information.
However, in this regard, the research results showed that managers do not sufficiently inform employees about the vision, mission, goals and programs, strategies, company values, training and development opportunities, career growth and advancement opportunities, employee welfare benefits, and the clear explanation of work goals and authorities.
The communication needs of managers with employees were, in order: 1) Clear explanation of duties, authorities, and work responsibilities, 2) Creating opportunities for performance and issue management, and development.
Communication Topic: When communicating with employees, managers must convey messages regarding work goals, job duties, performance feedback, personal issues, and the existing and future changes and transformations of the company, in accordance with their communication goals.
Likewise, when communicating with managers, employees must convey messages regarding work progress, problems and ideas, manager performance feedback, and their personal issues, in accordance with their communication goals.
Communication Competencies: In order to effectively fulfill their communication roles, managers must develop their communication behaviors with employees in the areas of: providing vision and working conditions, strengthening the culture of communication, communication management, team synergy, and motivating B) Written communication methods1 Company handbooks2: This handbook provides information regarding work rules, regulations, and working conditions that company employees, especially new employees, must be aware of.
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