keyword Complaints-Handling Processes ‎/ (1 Article)

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Evaluating banks' performance in handling customer complaints during the COVID-19 outbreak via DEA and based on ISO-10002:2018

Writer : Alavi، Somayeh ؛ Abootalebi، Samira ؛

Journal:مدیریت تولید و عملیات»Winter 2022, Volume 12 - Number 27 Ranking: ب/ISC (‎20 page(s) - From 1 to 20 )
Keywords:Data Envelopment Analysis (DEA)Balanced Scorecard (BSC)covid-19 ISO 10002:2018 Complaints-Handling ProcessesISO DEA BSC COVID Iran DMU Bank

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Balanced Scorecard (BSC)covid-19Data Envelopment Analysis (DEA)ISO 10002:2018

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