چکیده:
In most studies that have examined the critical success factors of knowledge management, a set of factors has been generally introduced as critical success factors for knowledge management. However, each organization has its own specific critical factors. Therefore, this research attempts to investigate and determine how to identify the success factors of knowledge management in an organization. For this purpose, a definition was used that categorizes these factors into three groups: general, key, and critical factors. Accordingly, Chang and Choi's comprehensive list was used as general success factors. To identify the general and key success factors of knowledge management in the studied organization, 8 experts were surveyed. The identification of general factors was done through interviews, and the identification of key factors was conducted using the Delphi method. The questionnaire used in the stage of determining key and critical factors is the Seung Choi Chang questionnaire. The participants in the stage of identifying critical success factors for knowledge management are 41 managers and experts of the organization. The results showed that 5 factors—knowledge structure, team spirit and teamwork, culture of supporting knowledge, employee engagement, and employee empowerment—are considered critical success factors in implementing knowledge management in the studied organization.
خلاصه ماشینی:
The results showed that 5 factors: knowledge structure, team spirit and teamwork, culture of supporting knowledge, employee involvement, and employee empowerment are considered critical success factors in implementing knowledge management in the organization.
Results General Success Factors of Knowledge Management in the Organization As previously stated, it was necessary to conduct interviews with experts in this field to identify these factors, and in order to achieve valid results, the eleven critical factors present in the list by Chang and Choi (2005 AD) were examined.
Table 6 - How questions related to identifying critical factors were answered (Refer to page image) Given that factors with a mean score of less than 3 are considered critical factors, five factors: teamwork and team spirit, employee involvement, knowledge structure, employee empowerment, and a knowledge-supporting culture, are the critical factors of the organization under study in the implementation of knowledge management.
Endnotes 1- Explicit 2- Tacit 3- Critical Success Factors 4- Rockart 5- Wong 6- Skyrme 7- Amidon 8- Ruggles 9- Long 10- Beers 11- Liebowitz 12- Joshi 13- Holsapple 14- Bixler 15- Hasanali 16- Arevolo 17- Kolsky 18- Harris 19- Chourides 20- Quindra Mathi 21- Yu-Chung Hung 22- Shi-Ming Huang 23- Quo-pin Lin 24- Mei-Ling-Tsai 25- Chong 26- Choi 27- Common Reference Model 28- Communities of practice 29- Yu-Cheng Lin 30- Lee-Kuo Lin 31- Rapidbi 32- General success factors 33- Siong ChoyChong 34- Group Think 35- Spiral of Silence 36- Chase 37- Forbes 38- Kudsi 39- Mcmahon 40- lawler Sources and References [1] Nowruziyan, Meysam and Nouranipour, Elham.
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