Winter 2022, Volume 12 - Number 27 رتبه علمی-پژوهشی (وزارت علوم)
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Evaluating banks' performance in handling customer complaints during the COVID-19 outbreak via DEA and based on ISO-10002:2018
نویسنده : Alavi، Somayeh ؛ Abootalebi، Samira ؛
(20 صفحه - از 1 تا 20 )
کلیدواژه ها: Data Envelopment Analysis (DEA) Balanced Scorecard (BSC) covid-19 ISO 10002:2018 Complaints-Handling Processes