Abstract:
Objective: This study aimed to analyze the meaning and concept of quality culture based on the commonality and differences of faculty members, managers, employees, and students of the University of Tehran. Methods: The approach of this study was qualitative and interpretive phenomenology. The research participants included four categories of stakeholders: faculty members, employees, managers, and students of the University of Tehran, which were selected and saturated after conducting 61 interviews. Results: The findings led to the identification of three main themes, 19 sub-themes and 66 indicators agreed by all stakeholders. In examining the difference, students favor an answer-oriented culture, faculty members prefer a progress-oriented culture, managers advocate a quantitative-oriented culture, and employees considere justice-oriented culture as their desired dominant culture towards quality. The conceptual comparison of quality culture in different educational groups showed that the dominant view and perception in different faculties are different from one another. Conclusion: Based on the findings, quality culture is a multidimensional issue that, beyond the conceptual commonality, has had maximum diversity and pluralism in terms of the academic side and educational groups.
Machine summary:
ir@dehghani_m33 Article Information Abstract Article Type: Objective: The purpose of this research was to explore the perception of the meaning and concept of quality culture based on the commonalities and differences of opinion from faculty members, managers, staff, and students of the University of Tehran.
However, given that quality culture is not a single concept from the perspective of all individuals according to academic position and even major field of study, and it is necessary to deeply examine the commonalities and differences in these concepts, this research sought to examine the meaning and concept of quality culture from the perspective of all individuals involved in a university system, namely faculty members, staff, managers, and students, with a deep and comprehensive look, in order to gain a deep and credible understanding in this area.
Relative percentage distribution of research participants by university position Findings The question of this section of the research referred to the issue of what understanding the faculty members, managers, staff, and students of the University of Tehran have of the meaning and concept of quality culture and evaluation in higher education, and what commonalities are included in this area.
Therefore, understanding in this category is important based on considering all dimensions related to stakeholders and those involved, and this research examined the perception of the meaning and concept of quality culture based on the existing commonalities and differences from the perspective of faculty members, managers, staff, and students of the University of Tehran.
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