keyword Staff knowledge ‎/ (1 Article)

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Improving Performance of Customer Relationship Management through Applying Knowledge Management

Writer : Radfar، R ؛ Rezaei-Malek، N ؛

Journal:International Journal of Management and Business Research»Spring 2012, Volume 2 - Number 2 (‎15 page(s) - From 136 to 150 )
Keywords:Staff knowledge Market knowledge Customer relationship management Knowledge management Customer knowledgeCRM Knowledge KM

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