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  The Intervention of Organizational Characteristics in the Relationship between CRM and Organizational Performance in the Nigerian Insurance Industry

  Writer : F. F. Olowokudejo ؛ M. A. Obalola ؛ S. A. Aduloju ؛

  Journal:International Journal of Management and Business Research»Winter 2013, Volume 3 - Number 1 (‎10 page(s) - From 21 to 30 )

  Keywords:crmorganizational performanceOrganizational characteristicsInsurance industryBranch networkCompanies’imageNigeriaNigerian

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