Winter 2013, Volume 3 - Number 1
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Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals
Writer : B. Srinivasa Rao ؛ T. Sreenivas ؛ U. Srinivasa Rao ؛
(12 page(s) - From 1 to 12 )
Keywords: Service Quality Service economy Service providers Patient satisfaction influencing Factors
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A Hybrid Grey-Game-MCDM Method for ERP Selecting Based on BSC
Writer : Kamfiroozi، M ؛ BonyadiNaeini، A ؛
(8 page(s) - From 13 to 20 )
Keywords: Shannon entropy Enterprise resource planning (ERP) balanced score card (BSC) Shapley value Projection attribute function method
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The Intervention of Organizational Characteristics in the Relationship between CRM and Organizational Performance in the Nigerian Insurance Industry
Writer : F. F. Olowokudejo ؛ M. A. Obalola ؛ S. A. Aduloju ؛
(10 page(s) - From 21 to 30 )
Keywords: crm organizational performance Organizational characteristics Insurance industry Branch network Companies’image
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E-Waste-Concept, Problems and Solution Policies in India
Writer : J. E. Rajput ؛
(6 page(s) - From 31 to 36 )
Keywords: risk E Management Waste heavy metals Hazardous waste
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Ranking the Lack of Proper Conclusion of Employees’ Criteria by FAHP Method (Case Study: Iran Khodro Diesel Company)
Writer : Panahi، M ؛ Motaghi، M ؛ Hamzenejad، A ؛
(20 page(s) - From 37 to 56 )
Keywords: EFQM FAHP (Fuzzy Analytical Hierarchy Process) Employees results criteria Employees’ criterion
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Financial Reporting Delay and Investors Behavior: Evidence from Tunisia
(12 page(s) - From 57 to 68 )
Keywords: Company ownership CEO Financial reporting timeliness Tunisian listed companies
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A Comparative Analysis on Sony’s Approach to Problem Solving and Decision-Making
Writer : V. Naganathan ؛
(20 page(s) - From 69 to 88 )
Keywords: Plan–Do–Check–Act cycle Creative problem solving Root cause analysis Collaborative problem solving