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Writer : Saeednia، H ؛ Dastjerdi، A ؛ Jafari Sohi، A ؛
Journal:International Journal of Management and Business Research»Winter 2012, Volume 2 - Number 1 (10 page(s) - From 13 to 22 )
Keywords:TechnologyKnowledge managementstaffintegrationConsensusSenior ManagersService customization: Customer relationship managementCRM