چکیده:
The purpose of this research is to investigate individual differences of employees (personality traits and demographic factors) as a predictor of the emergence of counterproductive work behaviors and organizational citizenship behaviors. The statistical population of this research is the employees of Tehran and Suburban Urban Railway Operation Company (Metro). Questionnaires were used to collect data, and SPSS and Smart PLS software were used to analyze the data. The results showed that demographic characteristics (except education) and personality traits are effective in the emergence of counterproductive work behaviors and organizational citizenship behaviors. According to this research, counterproductive work behaviors are not related to extraversion and openness to new experiences, but have a positive relationship with neuroticism and a negative relationship with agreeableness and conscientiousness. Also, organizational citizenship behaviors have a positive relationship with extraversion and conscientiousness, but do not have a significant relationship with other personality traits. The results of this research showed that organizational counterproductive behaviors can be divided into two types: overt and covert, and since covert counterproductive behaviors and those who commit such behaviors are difficult to detect, it is suggested that the factors influencing the emergence of such behaviors be investigated in a separate experimental study.
خلاصه ماشینی:
Master of Science, Faculty of Management, Science and Technology, Amir Kabir University of Technology, Tehran, Iran (Received: 2015-06-26; Accepted: 2015-12-23) Abstract The purpose of this research is to investigate individual differences of employees (personality traits and demographic factors) as a predictor of destructive work behaviors and organizational citizenship behaviors.
Despite numerous studies conducted in the field of predicting factors influencing the occurrence of organizational citizenship behaviors on the one hand and destructive work behaviors on the other hand, an empirical investigation of the role of individual characteristics of employees (personality traits and demographic factors) in predicting the occurrence of such behaviors has not been conducted.
From the perspective of some thinkers, the antecedents of organizational citizenship behavior can be categorized into three groups: individual differences, attitudes and work methods, and contextual variables (Organ & Konovsky, 1996).
Although personality traits have been studied as one of the effective factors in creating individual differences and the extent of organizational citizenship behaviors, the amount of such research has not been very high (Kiffin-Petersen et al.
Individual Factors H1 Counterproductive Work Behaviors Personality Traits H2 Demographic Characteristics H3 H5 - Factors Citizenship Behaviors H4 Environmental Organizational Interpersonal Factors Job and Organizational Related Factors Figure 1.
Discussion and Conclusion The aim of this research was to investigate individual differences of employees (personality characteristics and demographic factors) as a predictor of counterproductive work behaviors and organizational citizenship behaviors.
(
, 
, 
)
