چکیده:
The present study aimed to develop a model for the voice of knowledge employees who were working in information technology (IT) small and medium enterprises (SMEs) located in science and technology parks affiliated with Iranian universities. This qualitative research was conducted based on the grounded theory model. For this purpose, semi-structured in-depth interviews were performed with 13 individuals, including knowledge managers and employees as well as IT business experts in SMEs affiliated with science and technology parks of Iranian universities accredited by the Ministry of Science, Research, and Technology. The study was conducted in the autumn and winter of 2019. The inclusion criteria for the selection of experts were having three complete years of vocational experience in SMEs with at least 50 employees. Then, the data was analyzed using Atlas T software (version 8) in the three stages of initial, axial, and selective coding, which led to the identification of 8 categories, 16 axial concepts, and 50 final codes. The results showed that the knowledge employee voice could lead to the greater interaction with customers, the achievement of competitive advantage, and high productivity and performance in the intended companies. Moreover, the findings can help the managers improve decision-makings about the obstacles and challenges that the employees may face in the process of growth and development of their companies.
خلاصه ماشینی:
Designing a Model of Employee Voice for Knowledge Workers (Case Study: Knowledge-Based Information Technology Companies) Elahe Hosseini 1, Saeed Saeida Ardakani 2, Mehdi Sabokro3, Seyed Mehdi Al-Hosaini Al-Madresi 4 1.
Assistant Professor, Faculty of Economics, Management and Accounting, Yazd University, Yazd, Iran (Received: 2020-05-12 – Accepted: 2021-03-08) Abstract The aim of the present study was to design a model of employee voice for knowledge workers in knowledge-based information technology companies located in science and technology parks of Iranian universities.
Therefore, the opportunity given to knowledge workers to express their opinions and hear their voice in knowledge-based companies plays a meaningful role in the performance of the company, innovation, security, and operational development process, and information provided in a timely manner for decision-makers improves the quality and accuracy of decisions of these companies (Bayrak Ko et al.
Considering what has been said, the aim of this research was to design a model of the voice of knowledge workers in knowledge-based information technology companies located in science and technology parks of Iranian universities.
ti The voice of knowledge workers in knowledge-based companies in the field of technology and information and its validation went through several stages: Preliminary planning In this step, decisions were made regarding the philosophical foundations, values, and dominant paradigm, organizational goals and strategies, definition of employee voice, approaches, applications, components of the model, as well as the type of knowledge worker voice and the criteria for extracting them, processes, work methods, and sample members.
One is that other researchers become familiar with the concepts of knowledge workers and employee voice and how groups and individuals share their information in knowledge-based companies.
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